Frequently Asked Questions

When FirstEnergy acquired Allegheny Energy, of which West Penn Power was a subsidiary, West Penn Power was one of many companies that were fully acquired. When Allegheny Power was founded in 1907, West Penn Power was the first name Allegheny Power knew.


You can speak to a live customer service representative to help you with your electric or gas problem for free at West Penn Power. You can use the service for free. It is important to note that your own telephone provider may charge you a fee as a part of your contract.

Frequently Asked Questions

Following are some of the frequent queries related to the official portal:

What is the best way to contact customer service in case of a problem?

You can reach the customer service by calling them at the following numbers: 800-686-0021 and (888) 544-4877

How do I access my account on the portal?

Log in to your account by visiting the official website and entering your username and password.

Can I pay my bills online?

Online payment of your bills is possible. Additionally, you can access the portal through several other channels.

Where is the company’s headquarters located?

800 Cabin Hill Dr.Greensburg, Pa 15606 is where the company is headquartered

West Penn Power’s current base purchase price (also known as the comparative price) for supplying electricity is 5,637 cents per kWh. You can save electricity per kWh by choosing a competitive generator set. Still, West Penn Power is responsible for delivery and all other charges.

Customers of West Penn Power can purchase electricity from competing providers at different rates. In the prices offered by competing providers, only the electricity costs are included, not the other costs. In addition, customers can save on energy supply at competitive prices, but delivery costs are the same regardless of the generator.