Customer Support

The customer support number for West Penn Power directs you to FirstEnergy, the business that now controls them. Since its inception in 1907, this company has provided electrical services to citizens of western Pennsylvania, and it continues to do so as a member of the FirstEnergy family of enterprises.

If you have any problems or require assistance in accessing your account, please contact the customer support team. You can also ask them bill payment-related questions.

West Penn Power Customer Services Contact Details

If you are relocating to any of the West Penn Power service regions, please call the number listed below. West Penn Power is happy to assist you with installing and relocating services, making payment arrangements, and paying your account by calling the number indicated above.

You can contact West Penn Power at their toll-free number to pay your account, receive help with your gas supply, or any other connected difficulties during regular business hours. Make a note of your customer number before calling West Penn Power at 1-800-686-0021.

West Penn Power provides the following methods for contacting customer service:

  • Phone Number: 800-686-0021 (Contact), (888) 544-4877 (Support)
  • Address: 800 Cabin Hill Drgreensburg, Pa 15606 (Headquarters)

Monday through Friday, their hours of operation are 9:30 a.m. to 5:30 p.m. They are open from 9:30 a.m. to 12:30 p.m. on Saturdays and closed on Sundays. If you want to analyze your consumption, you might be curious about the tools they offer to help you do so. If you visit the customer support page of West Penn Power, you will find all of the above services, as well as information on assistance programs and ways to pay your West Penn Power bill.

Over the years, it proudly served the people of four states, expanding to Maryland, Virginia, Pennsylvania, and West Virginia. First Energy purchased it in 2010 as well as all its sister companies, which remains a client of the company to this day.

Each residential customer of West Penn Power uses an average of 739 kWh per month. The average electric bill includes both supply and delivery charges of $82.66. Each customer whose meter can be read automatically has smart meters installed by West Penn Power. Additionally, they help detect outages much more quickly. West Penn Power’s current default supply price (also known as the Price to Compare) is 5.637 cents per kWh. The cost of electricity per kWh can be reduced if you choose a competitive electric generation supplier. However, West Penn Power would still be responsible for delivery and any other charges.